Withdrawal form
Not satisfied? We're here to help.
At Sep & Emma, your satisfaction is our priority. On this page, you'll find everything you need to know if you have an issue with your order or simply want to ask a question.
Ordered the wrong size?
No problem. Send us an email at info@sepemma.nl and include your order number. We will help you find the right size or find a suitable solution. We usually respond within 12 hours.
Questions about sizing?
Not sure which size is right for you? Feel free to email us at info@sepemma.nl. Please include your measurements or your usual clothing size so we can assist you as quickly and accurately as possible.
Item damaged or quality issue?
Did you receive a damaged or defective item? Please contact us as soon as possible. Send an email to info@sepemma.nl with:
Your order number
A brief description of the problem
A photo of the item in question
The sooner you contact us and include a photo, the faster we can find a suitable solution for you.
Received the wrong item?
Did you receive the wrong item? Please contact us immediately at info@sepemma.nl with:
Your order number
The name of the item you ordered
The name of the item you received
A photo of the received item
We will resolve this for you as quickly as possible.
General questions or other comments?
For all other questions or comments, you can always reach us at info@sepemma.nl. We usually respond within 12 hours and will assist you as soon as possible.
Right of withdrawal
Under applicable European consumer protection laws, you have the right to withdraw your purchase without giving any reason.
Important: The right of withdrawal only starts once your package is officially considered delivered. This is the case when the track & trace status shows "delivered." As long as your package is still in transit, the right of withdrawal cannot be invoked.
How to exercise your right of withdrawal:
The right of withdrawal applies for 60 days from the date of delivery
Send us an email within this period at info@sepemma.nl with your order number and a statement that you wish to exercise your right of withdrawal
Return shipping costs are the customer's responsibility.
The item must:
- Be unworn and unused
- Be in its original condition
- Have all labels and packaging still attached
Once we have received and inspected your return, we will process the refund within 7 business days. Please note that your bank or payment provider may need additional time to make the amount visible in your account.
