Terms of service

Sep & Emma is the trade name of Sep & Emma. These General Terms and Conditions apply to the use of the website https://sepemma.nl/ (hereinafter: the "Website"), managed by Sep & Emma, located at Weegschaalstraat 3, 5632 CW Eindhoven, Netherlands. These terms also apply to all products and services offered through the Website.

By visiting the Website or using our services, you agree to these terms.

Company information

Company Name: Sep & Emma
Address: Weegschaalstraat 3, 5632 CW Eindhoven, Netherlands
Warehouse and Returns Center: 3rd floor, building 22, Xinghua Industrial Park, Minsheng East Road, Bantian, Longhua, Shenzhen, China 518129
Email: info@sepemma.nl

Customer Service Availability
Monday to Friday: 8:00 AM - 5:00 PM
Saturday to Sunday: 9:00 AM - 4:00 PM
We usually respond within 12 hours so you can continue quickly.

Registration is not required to view the Website. To place an order or use certain services, you must accept these terms.

Sep & Emma offers fashion products through the Website. These terms describe the rights and obligations between Sep & Emma and the user.

If you do not agree with these terms, we ask you not to use the Website.

This Website is managed by Sep & Emma. The terms "we," "us," and "our" refer to Sep & Emma.

New features or services added to the Website automatically fall under these terms. The most current version is always available on this page. We reserve the right to change these terms at any time.

Our webshop runs on Shopify Inc., which provides the technical infrastructure.

SECTION 1 – ONLINE STORE TERMS

By accepting these terms, you confirm that you are legally authorized under the laws of your country, or that you have permission from a parent or guardian.

Using the Website for illegal purposes or violating laws, including copyright, is not allowed.

Spreading viruses or harmful software is prohibited.

Violation may lead to immediate termination of access to our services.

SECTION 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to refuse access to the Website or services.

Data (except payment data) may be transmitted over various networks and technically modified. Payment information is always transmitted encrypted.

It is not permitted to copy or exploit parts of the Website or services without permission.

Headings are for overview purposes only and do not affect interpretation.

SECTION 3 – ACCURACY OF INFORMATION

We do not guarantee that all information on the Website is complete, accurate, or up-to-date. Content is intended for general information purposes only.

Outdated information may be present and is shown for reference only.

We are not obligated to update content. It is your responsibility to check for changes.

SECTION 4 – CHANGES IN PRODUCTS AND PRICES

Prices may be adjusted without prior notice.

We reserve the right to modify or discontinue products or services.

We are not liable for such changes.

SECTION 5 – PRODUCT INFORMATION

Some products are exclusively available online and depend on stock.

Our return policy applies to returns and exchanges.

We strive for accurate product representation, but colors may vary per screen.

We may limit sales and adjust product information without prior notice.

We do not guarantee that products meet all expectations.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We reserve the right to refuse or cancel orders.

Restrictions may apply per person or order.

You are responsible for providing correct and up-to-date information.

Consult our return policy for more information.

SECTION 7 – THIRD-PARTY SERVICES

We may provide access to third-party tools without control or supervision.

Use is at your own risk and without guarantees.

Check the terms of external parties yourself.

New tools are also subject to these terms.

SECTION 8 – THIRD-PARTY LINKS

The Website may contain references to external parties.

We are not responsible for third-party content or services.

Check their terms and policies yourself.

SECTION 9 – USER CONTENT

Submitted content may be freely used and distributed by us.

We are not obligated to confidentiality or compensation.

We may remove content if it is inappropriate.

You are responsible for the content you share.

We are not liable for user content.

SECTION 10 – PERSONAL DATA

Personal data is processed according to our privacy policy.

SECTION 11 – ERRORS AND INACCURACIES

Information may contain errors or omissions.

We may correct this and cancel orders if necessary.

We are not obligated to update information unless legally required.

SECTION 12 – PROHIBITED USE

It is not allowed to:

To violate laws
To promote illegal activities
To infringe rights
To insult or harm others
Distributing misleading information
Spreading viruses
Collecting data without permission
Applying spam or phishing
Using the Website unethically
Bypassing security

SECTION 13 – LIABILITY

We do not guarantee error-free or uninterrupted service.

Use of the Website is at your own risk.

Services are provided without warranties.

We are not liable for damages unless legally required.

SECTION 14 – INDEMNIFICATION

You indemnify Sep & Emma from claims resulting from your breach of these terms.

SECTION 15 – SEVERABILITY

Invalid provisions do not affect the rest of the terms.

SECTION 16 – TERMINATION

Obligations remain after termination.

We may terminate access upon violation.

SECTION 17 – ENTIRE AGREEMENT

These terms constitute the entire agreement.

Non-enforcement does not waive rights.

SECTION 18 – APPLICABLE LAW

Dutch law applies to these terms.

SECTION 19 – CHANGES

We may change these terms. Please check the latest version regularly.

SECTION 20 – RETURNS AND REFUNDS

At Sep & Emma, we want you to be satisfied with your purchase. If an item is not to your liking, you can request a return within 60 days of receipt.

Products must be returned unused, in original condition, and including packaging.

Returns can be initiated by sending an email to info@sepemma.nl with your order number.

Return shipping costs are your responsibility. We recommend shipping with track & trace.

Exchanges are possible upon request.

After receipt and inspection, your refund will be processed within 7 business days. Payment providers may require additional processing time.

SECTION 21 – CONTACT

For questions or support:

Customer Service Availability
Monday to Friday: 8:00 AM - 5:00 PM
Saturday to Sunday: 9:00 AM - 4:00 PM
We usually respond within 12 hours so you can continue quickly.

We appreciate your trust in Sep & Emma and hope you continually find inspiration for your personal style with us.