Privacy policy

At Sep & Emma, your privacy is central to everything we do. In this privacy policy, we clearly explain what data we collect, why we do so, and how we protect it when you use our website https://sepemma.nl/ visits, places an order, or contacts us. By using our website, you agree to this policy. If you do not agree, we ask you not to use our services.

Who we are

Company name: Sep & Emma
Address: Weegschaalstraat 3, 5632 CW Eindhoven, Netherlands
Warehouse and returns center: 3rd floor, building 22, Xinghua Industrial Park, Minsheng East Road, Bantian, Longhua, Shenzhen, China 518129
Email: info@sepemma.nl

Customer service availability
Monday to Friday: 8:00 AM - 5:00 PM
Saturday to Sunday: 9:00 AM - 4:00 PM
We usually respond within 12 hours so you can continue quickly.

What data we collect

When you use our website, we may collect the following data:

Technical data such as your IP address, browser type, and time zone
Personal data you provide yourself when placing an order, such as name, email address, phone number, shipping address, and payment details
Information you share with us when you contact us, for example with questions or requests

How we use your data

We use your data to:

To process and deliver orders
To provide customer service
To secure our website and prevent fraud
To personalize your shopping experience
To send updates and offers, only if you have given permission

Data sharing

We only share your data with trusted partners, such as:

Payment providers
Shipping and logistics partners
Technical and marketing services such as Shopify

We never sell or rent your data to third parties.

Cookies

Our website uses cookies to:

To remember your preferences
To improve the performance of the website
To display content that matches your interests

You can disable cookies through your browser settings. Please note that some features may not work optimally as a result.

Your rights

You have the right to:

To access your personal data
To have data corrected or deleted
To restrict the processing of your data
To receive a transferable copy of your data
To withdraw your consent at any time, such as unsubscribing from newsletters

Would you like to exercise these rights? Please contact us at info@sepemma.nl.

Children's privacy

Our services are aimed at adults. We do not knowingly collect data from persons under 18 years old. If we discover this has happened, we will delete this data immediately.

International data transfer

If you are located in the Netherlands and Italy, your information may be processed or stored outside the Netherlands and Italy, for example in the United States. This happens through our trusted partners such as payment providers, technology platforms, and shipping services. We ensure these transfers are secure and comply with applicable regulations.

Security and retention period

We carefully protect your data and only keep it as long as necessary to:

To provide our services
To comply with legal obligations
To resolve any disputes

Changes to this policy

This privacy policy may be updated from time to time. The most recent version is always available on the Sep & Emma website. We recommend checking this page regularly.

Contact

Do you have questions about this privacy policy? Feel free to contact us:

Customer service availability
Monday to Friday: 8:00 AM - 5:00 PM
Saturday to Sunday: 9:00 AM - 4:00 PM
We usually respond within 12 hours so you can continue quickly.

Thank you for trusting Sep & Emma. We are committed to protecting your data and providing you with a safe and pleasant shopping experience.