Frequently Asked Questions

How long does delivery take?

Most orders are delivered within 4–9 business days, Monday through Friday. Once your package is on its way, you will receive a tracking link so you can easily follow the shipment.

Do you offer free shipping?
Yes, at Sep & Emma, shipping to the Netherlands and Italy is always free. There are no minimum purchase requirements or extra conditions, so you can order with peace of mind.

What is Sep & Emma?
Sep & Emma is an online fashion webshop where style and comfort come together. We offer a carefully selected collection of clothing and accessories that allow you to effortlessly create your own look.

Which payment methods do you accept?
We accept Klarna, Visa, Mastercard, Maestro, American Express, iDeal, Satispay, BANCOMAT Pay, Shop Pay, Google Pay, and Apple Pay. All payments are securely processed with SSL encryption.

Can I change or cancel my order?
If your order has not yet been shipped, we may still be able to modify or cancel it. Please contact us as soon as possible at info@sepemma.nl, and we will assist you.

What if my order has not arrived?
First, check the tracking link you received by email. If your package has not been delivered after 9 business days, please contact us at info@sepemma.nl so we can investigate immediately.

How does returning work?
You have 60 days after receipt to request a return. Send us an email at info@sepemma.nl and we will guide you step by step through the process.

How long does a refund take?
After your return is approved, the refund is usually processed within 7 business days. It may take a few more days before the amount appears in your account.

Can I exchange an item?
Yes, that is possible. Let us know what you want to exchange via info@sepemma.nl, and we will help you find a suitable solution.

Do you ship internationally?
At this time, we only deliver within the Netherlands and Italy. This allows us to maintain optimal service and delivery times.

Is my data safe?
Yes, your privacy and security are our top priorities. We do not store sensitive payment information and ensure that every payment is made through a secure connection.

Do you have any other questions?
Feel free to send us a message at info@sepemma.nl. We are happy to assist you.